Shipping & returns
At lobloo, we offer free shipping within the EU, North America, and Australia with an estimated delivery time of 2-6 business days.
For other countries, the estimated delivery time is 4-8 business days.
For faster delivery, we offer fixed prices worldwide with estimated delivery times of 1-3 business days for the aforementioned regions and 3-5 business days for other countries.
Please note that as a customer, you are responsible for all duties and taxes on orders shipped outside the EU.
Our items are stored in the EU, UK, North America, and Australia, so we can provide a traceable number and faster delivery within these regions. If an item is out of stock in these locations, we will ship your order from Sweden with an acknowledgment number. If you need your order by a specific date, please contact us before placing your order. If you only receive a delivery date and it is not delivered on time, please contact us with your order number so we can track it.
For other countries, we will provide you with an acknowledgment number which tracks the location of your order and whether it has been received. If your order has arrived at your location without any notification, we recommend that you contact your local postal service for more information. Please note that we use a third-party for shipping and all trackable orders marked as delivered by the carrier are counted as delivered. Therefore, please ensure that your shipping and contact information is correct when placing an order.
Lost deliveries can be investigated after 30 days.
We hope your order arrived on time and you are satisfied with your purchase. Our Athletic cups, mouthguards, and mouthguard cases are hygiene products and can only be returned in the exact condition you received them in.
If you need to return your purchase for a refund:
- Our customer service team must pre-approve all returns; any items returned to us without prior authorization or a return authorization number will not be accepted.
- Please email firstname.lastname@example.org, and we will provide you with instructions on how to return your item.
- You may return your order within 14 days from the date of delivery.
- You are responsible for returning the item unused and in perfect condition with the original packaging intact.
- We recommend using a courier service with tracking.
Please return your items to the following address:
118 51 Stockholm
If you want to reclaim a product, you must contact us by email and notify us of why you do not accept the item and specify why you think the product is incorrect. Email us here. If we accept the reclaim, we will send you a prepaid return note and further instructions. Please notify lobloo of any complaints within 14 days of receiving your order.
If you do not pick up your order, we will charge you for delivery, return, and storage costs. The current cost of this is $15. Uncollected orders are not considered a cancellation of your purchase.